Refund policy

Last Updated: July 26, 2026

At Nixely, we want you to be satisfied with your purchase. This Return and Refund Policy explains the conditions and procedures for returning products purchased from our website.

Return Eligibility

We accept return requests within 30 days of delivery.

To qualify for a return, the product must be:

  • Unused, uninstalled, and in its original condition

  • Free from scratches, stains, damage, or signs of use

  • Returned with all original packaging, accessories, manuals, and parts

  • Accompanied by valid proof of purchase or an order number

Products that do not meet these requirements may not be eligible for a refund.

Return Method

All approved returns must be sent by mail.

Before mailing a product, contact our support team at support@nixely.com to request a return authorization and receive the correct return mailing address.

Returns sent without prior approval may not be accepted.

Do not mail a return to our business address unless our support team specifically instructs you to do so.

How to Request a Return

To request a return, email us at support@nixely.com and provide:

  • Your full name

  • Order number

  • Product name

  • Reason for the return

  • Clear photos of the product and packaging, when requested

After your request is approved, we will send you the return instructions and mailing details.

Free Return Shipping

Nixely provides free return shipping for approved returns within the United States.

Customers will not be charged a return shipping fee.

After approving your return, we will provide a prepaid return shipping label or appropriate return mailing instructions.

Please use the provided return method. Return shipping costs paid independently by the customer without prior approval may not be reimbursed.

Fragile Products

Many of our products, including wall clocks, vases, sculptures, and decorative pieces, are fragile.

Returned products must be carefully repackaged using the original box and protective materials whenever possible.

Products damaged because of improper return packaging may not qualify for a full refund.

Damaged, Defective, or Incorrect Products

Please inspect your order immediately after delivery.

If your product arrives damaged, defective, or different from the product ordered, contact us within 48 hours of delivery.

Please provide:

  • Your order number

  • Clear photos of the product

  • Photos showing the damaged or defective area

  • Photos of the shipping box

  • Photos of the shipping label

  • A brief description of the issue

Keep the product and all original packaging until your claim has been reviewed.

After verification, we may provide:

  • A replacement

  • A full refund

  • A partial refund

  • Another appropriate resolution

Do not discard, repair, install, alter, or modify the product before receiving instructions from us.

Non-Returnable Products

The following products may not be returned unless they arrive damaged, defective, or incorrect:

  • Customized or personalized products

  • Made-to-order products

  • Clearance or final-sale products

  • Gift cards

  • Products that have been used, installed, assembled, altered, or repaired

  • Products missing original packaging, accessories, or parts

  • Products damaged after delivery

  • Products returned after the 30-day return period

Order Cancellations

Cancellation requests must be submitted within 24 hours of placing the order.

Cancellation cannot be guaranteed after order processing has started.

Orders that have already shipped cannot be cancelled. Eligible products may be returned by mail after delivery according to this policy.

Exchanges

We Accept direct exchanges.

Return Inspection

After receiving your returned product, we will inspect it to confirm that it meets our return requirements.

We will notify you by email when your return has been approved or rejected.

Refund Processing

After your return is received, inspected, and approved, your refund will be processed within 7 business days.

The refund will be issued to the original payment method used for the purchase.

Your bank, card provider, or payment processor may require additional time to display the refund in your account.

Late or Missing Refunds

If you have not received your approved refund:

  • Check your bank or card account

  • Contact your card provider

  • Contact your bank or payment processor

Refund posting times may vary depending on the financial institution.

If you have completed these steps and still have not received your refund, contact us at support@nixely.com.

Contact Information

Business Name: Nixely
Email: support@nixely.com
Phone: +1 (803) 769-8948
Business Address: 128 N Shorecrest Rd, Columbia, SC 29209, United States
Support Hours: Monday–Friday, 9:00 AM–5:00 PM EST