Payment Policy

Last Updated: July 27, 2026

This Payment Policy explains the payment methods, authorization process, billing requirements, and payment security for purchases made through https://nixely.com/.

Accepted Payment Methods

Nixely accepts the following payment cards:

  • American Express
  • Diners Club
  • Discover
  • JCB
  • Maestro
  • Mastercard
  • Visa
  • Visa Electron

The available payment methods may vary depending on your location, card provider, and checkout availability.

Payment Currency

All prices and payments on our website are processed in U.S. dollars (USD) unless otherwise stated during checkout.

Your bank or card provider may charge currency conversion fees or other transaction fees when your payment method uses a different currency. These charges are determined by your financial institution and are not controlled by Nixely.

Payment Authorization

By submitting an order, you confirm that:

  • You are authorized to use the selected payment method
  • The billing information provided is complete and accurate
  • You authorize Nixely and its payment provider to charge the total order amount
  • Sufficient funds or credit are available to complete the transaction

Orders will not be processed until payment has been successfully authorized.

Billing Information

Please provide accurate billing details during checkout, including:

  • Full name
  • Billing address
  • Card number
  • Expiration date
  • Security code
  • Contact information

Incorrect or incomplete billing information may result in a declined, delayed, or cancelled transaction.

Payment Security

Payments are processed through secure payment services available through our Shopify checkout.

Nixely does not directly store your complete card number or card security code.

Payment details are handled by authorized payment providers using appropriate security measures designed to protect transaction information.

Payment Verification

Some transactions may require additional verification to protect customers and prevent unauthorized purchases.

We may contact you to confirm information related to your order. Processing may be delayed until the required verification is completed.

We reserve the right to refuse or cancel an order when:

  • Payment authorization fails
  • Billing information cannot be verified
  • Fraudulent or unauthorized activity is suspected
  • The payment method appears to have been used without permission
  • The payment provider declines the transaction

Declined Payments

A payment may be declined for reasons including:

  • Incorrect card information
  • Insufficient funds
  • An expired card
  • A billing address mismatch
  • Restrictions placed by the card provider
  • Security or fraud-prevention checks

Please confirm your payment information or contact your card provider if your payment is declined.

Order Confirmation

After a successful payment, an order confirmation will be sent to the email address provided during checkout.

An order confirmation confirms that we received your order. It does not confirm that the order has shipped.

A separate shipping confirmation with tracking information will be provided after shipment.

Payment Charges

You will be charged the total amount displayed during checkout, including:

  • Product price
  • Applicable sales tax
  • Any applicable shipping charge
  • Any clearly disclosed order-related charge

Nixely provides free standard shipping on eligible orders within the United States, as described in our Shipping Policy.

We do not add hidden payment charges after an order has been submitted.

Duplicate Charges

If you notice what appears to be a duplicate charge, check whether one transaction is listed as pending.

A pending authorization may disappear automatically according to your bank or card provider’s processing time.

If both charges are completed, contact us with your order number and relevant transaction details.

Refunds

Approved refunds are issued to the original payment method used for the purchase.

Refunds are processed within 7 business days after the returned product is received, inspected, and approved.

Your bank, card provider, or payment processor may require additional time to display the refund in your account.

Refunds cannot normally be transferred to a different card, bank account, or payment method.

Payment Disputes

Please contact us before submitting a payment dispute or chargeback so we can review and resolve the issue.

You can reach us at support@nixely.com with your:

  • Full name
  • Order number
  • Payment date
  • Description of the issue

Submitting a false or unauthorized payment dispute may delay the resolution of your order.

Contact Information

Business Name: Nixely
Website: https://nixely.com/
Email: support@nixely.com
Phone: +1 (803) 769-8948
Business Address: 128 N Shorecrest Rd, Columbia, SC 29209, United States
Support Hours: Monday–Friday, 9:00 AM–5:00 PM EST