Privacy policy

Last Updated: July 26, 2026

This Privacy Policy describes how Nixely collects, uses, stores, and shares your personal information when you visit, use, or make a purchase from https://nixely.com/ or otherwise communicate with us.

By accessing or using our website, you acknowledge that you have read and understood this Privacy Policy.

Personal Information We Collect

The personal information we collect depends on how you interact with our website and services.

Information You Provide to Us

We may collect information that you provide directly to us, including:

  • Full name

  • Billing address

  • Shipping address

  • Email address

  • Phone number

  • Order and purchase information

  • Account login information

  • Products viewed, added to your cart, or purchased

  • Messages and customer support communications

  • Return and refund request information

  • Product reviews or feedback

  • Marketing preferences

Payment Information

When you make a purchase, your payment information is collected and processed by Shopify Payments or another authorized payment provider.

Payment information may include your credit or debit card details, billing information, and transaction details.

Nixely does not directly store your complete payment card number or security code.

Information Collected Automatically

When you visit or use our website, certain information may be collected automatically, including:

  • IP address

  • Device type

  • Browser type

  • Operating system

  • Internet connection information

  • Website pages viewed

  • Products viewed

  • Referring website

  • Date and time of your visit

  • Shopping activity

  • Cookie and device identifiers

  • Interaction with advertisements and marketing communications

We may collect this information through cookies, pixels, tags, analytics tools, and similar technologies.

How We Use Your Information

We may use your personal information to:

  • Process and fulfill your orders

  • Confirm purchases and payments

  • Arrange shipping and delivery

  • Provide order tracking information

  • Process returns, replacements, and refunds

  • Communicate with you about your order

  • Respond to questions and support requests

  • Maintain and improve our website

  • Personalize your shopping experience

  • Remember items in your shopping cart

  • Detect and prevent fraud or unauthorized activity

  • Protect our customers, business, and website

  • Comply with legal and regulatory requirements

  • Send promotional messages when permitted

  • Measure the effectiveness of our advertising

  • Understand how customers use our website

Shopify

Our online store is hosted by Shopify.

Shopify provides the e-commerce platform that allows us to display products, process orders, manage customer information, and operate our online store.

When you visit our website or place an order, Shopify may collect and process your personal information to provide its services to us.

Shopify may process information in countries outside the state or country where you live.

Your information may also be subject to Shopify’s own privacy practices.

How We Share Personal Information

We may share personal information with third parties when necessary to operate our business and provide our services.

These third parties may include:

  • Shopify

  • Payment processors

  • Shipping and delivery companies

  • Order fulfillment providers

  • Website hosting and technology providers

  • Customer service providers

  • Analytics providers

  • Advertising and marketing partners

  • Fraud prevention and security providers

  • Professional advisers

  • Government authorities when legally required

These parties may use personal information only as permitted by their agreements with us and applicable law.

We may also disclose information when necessary to:

  • Comply with a legal obligation

  • Respond to a court order or lawful request

  • Enforce our policies and agreements

  • Investigate suspected fraud

  • Protect our legal rights

  • Protect the safety of our customers or others

  • Complete a business sale, merger, restructuring, or transfer

Advertising and Data Sharing

We may work with advertising and marketing partners to show you advertisements that may be relevant to your interests.

These partners may use cookies, pixels, device identifiers, and similar technologies to collect information about your activity on our website and other websites.

Depending on the applicable privacy law, some advertising activities may be considered the sale or sharing of personal information for targeted or cross-context behavioral advertising.

Where required, you may opt out of eligible data sharing through the privacy settings, cookie banner, or data sharing opt-out page available on our website.

Cookies

Cookies are small files stored on your device when you visit a website.

We may use cookies and similar technologies to:

  • Keep the website functioning properly

  • Remember your shopping cart

  • Save your preferences

  • Maintain account sessions

  • Process checkout activity

  • Understand website traffic

  • Analyze customer behavior

  • Measure advertising performance

  • Provide personalized advertisements

  • Help prevent fraud and security threats

Some cookies are necessary for the website to function. Other cookies may be used for analytics, personalization, or advertising.

You may manage non-essential cookies through the cookie banner or privacy preference controls available on our website.

You may also adjust your browser settings to block or delete cookies. Blocking certain cookies may affect website functionality or prevent some features from working properly.

Marketing Communications

We may send you promotional emails or text messages when you have provided permission or when otherwise permitted by law.

You may unsubscribe from promotional emails at any time by using the unsubscribe link included in the email.

You may opt out of promotional text messages by following the instructions included in the message.

Even after opting out of marketing communications, you may continue to receive non-promotional messages related to:

  • Order confirmations

  • Shipping updates

  • Account activity

  • Returns and refunds

  • Customer support

  • Security notices

Data Retention

We retain personal information for as long as reasonably necessary to:

  • Provide our services

  • Complete transactions

  • Maintain business and tax records

  • Resolve disputes

  • Prevent fraud

  • Enforce our agreements

  • Comply with legal obligations

The length of time information is retained may depend on the type of information, the purpose for which it was collected, and applicable legal requirements.

When information is no longer required, we may delete, anonymize, or securely dispose of it.

Data Security

We use reasonable administrative, technical, and organizational safeguards designed to protect personal information.

However, no website, online transaction, data transmission, or storage system can be guaranteed to be completely secure.

You are responsible for keeping your account password and login information confidential.

Please contact us immediately if you believe your account or personal information has been accessed without authorization.

Your Privacy Rights

Depending on where you live, you may have certain rights regarding your personal information, including the right to:

  • Request access to personal information we hold about you

  • Request correction of inaccurate information

  • Request deletion of eligible personal information

  • Request a copy of your personal information

  • Limit certain uses of personal information

  • Withdraw consent when processing is based on consent

  • Opt out of certain targeted advertising

  • Opt out of certain sales or sharing of personal information

  • Appeal a decision regarding a privacy request

  • Receive equal service without unlawful discrimination for exercising a privacy right

These rights are not absolute and may be subject to legal exceptions.

To submit a privacy request, email us at support@nixely.com.

Your request should include:

  • Your full name

  • Email address associated with your order or account

  • The privacy right you wish to exercise

  • Sufficient information to verify your identity

We may request additional information to verify your identity before processing a request.

You may also use an authorized agent to submit a request when permitted by law. We may require proof that the agent has permission to act on your behalf.

Do Not Sell or Share My Personal Information

Nixely does not sell personal information for money.

However, certain uses of advertising cookies, analytics tools, or marketing technologies may be considered selling or sharing personal information under some U.S. state privacy laws.

Where applicable, you may opt out through the Do Not Sell or Share My Personal Information link, data sharing opt-out page, or cookie preference controls available on our website.

You may also contact us at support@nixely.com to submit an eligible opt-out request.

Global Privacy Control

Where required by applicable law, we may recognize eligible browser-based opt-out preference signals, such as the Global Privacy Control signal.

The availability and effect of these signals may depend on your browser, device, location, and applicable law.

Children’s Privacy

Our website and products are not directed to children under the age of 13.

We do not knowingly collect personal information directly from children under 13.

If you are a parent or legal guardian and believe that a child has provided personal information to us, please contact us at support@nixely.com so we can review and delete the information when appropriate.

Third-Party Websites

Our website may contain links to third-party websites, applications, or services.

We are not responsible for the privacy, security, content, or practices of third parties.

We encourage you to review the privacy policy of any third-party website before providing personal information.

International Visitors

Our business operates in the United States.

If you visit our website from another country, your information may be transferred to, processed, and stored in the United States or other countries where our service providers operate.

Privacy and data protection laws in those countries may differ from the laws in your country.

Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in:

  • Our business practices

  • Website features

  • Technology and service providers

  • Legal or regulatory requirements

When changes are made, we will update the “Last Updated” date at the top of this policy.

We encourage you to review this Privacy Policy periodically.

Contact Us

For questions, privacy requests, or concerns regarding this Privacy Policy, contact us using the information below:

Business Name: Nixely
Website: https://nixely.com/
Email: support@nixely.com
Phone: +1 (803) 769-8948
Business Address: 128 N Shorecrest Rd, Columbia, SC 29209, United States
Support Hours: Monday–Friday, 9:00 AM–5:00 PM EST