How long will it take to receive my order?

Typically, it takes 3-5 business days to receive your order. We're doing our best to deliver it promptly for you.

How to track my order?

You can track your order using your order number or tracking number provided in your shipping confirmation email. Click on Track navigation or Chat with us.

Do you ship internationally?

Yes, we do ship internationally. The shipping fee may vary depending on your location.

What is your return policy?

Please check our return/refund/exchange policy here.

Can I exchange an item?

You can exchange an item with a higher-price item or the same item with a different size. See detailed policy here.

Frequently Asked Questions

What products does Nixely sell?

Nixely offers a selection of home décor products, including wall clocks, vases, sculptures, and decorative accents for living rooms, bedrooms, offices, hallways, and other spaces.

Where do you ship?

We currently ship to valid residential and commercial addresses within the United States.

We do not currently ship internationally or to P.O. Boxes, APO/FPO addresses, military addresses, or freight-forwarding locations.

How much does shipping cost?

We offer free standard shipping on all eligible orders within the United States. No minimum purchase is required.

How long does delivery take?

Orders are usually processed within 1–3 business days.

After processing, standard delivery generally takes 5–8 business days.

The estimated total delivery time is 6–11 business days.

How can I track my order?

Once your order has shipped, you will receive a shipping confirmation email with a tracking number.

Tracking information may take 24–48 hours to become active.

Can I change my shipping address?

Please contact us as soon as possible if you need to change your shipping address.

Address changes cannot be guaranteed after the order has entered processing or has already shipped.

Can I cancel my order?

Cancellation requests must be submitted within 24 hours of placing the order.

Orders that have already shipped cannot be cancelled.

What is your return period?

Return requests must be submitted within 30 days of delivery.

Products must be unused, uninstalled, and returned in their original condition with the original packaging, accessories, and parts.

How do I return a product?

All approved returns must be sent by mail.

Before mailing a return, contact us at support@nixely.com to request approval and receive the correct return instructions.

Returns sent without prior approval may not be accepted.

Do I have to pay for return shipping?

No. Nixely provides free return shipping for approved returns within the United States.

After your return is approved, we will provide a prepaid return shipping label or return mailing instructions.

How long does a refund take?

After your returned product is received, inspected, and approved, the refund will be processed within 7 business days.

Your bank, card provider, or payment processor may take additional time to display the refund in your account.

Can I exchange a product?

We accept direct exchanges for eligible products. Please contact us before returning an item so we can confirm availability and provide the correct exchange instructions

What should I do if my order arrives damaged?

Your order number
Clear photos of the damaged product
Photos of the shipping box
Photos of the shipping label
A brief description of the issue

Please keep the product and all original packaging until the issue has been reviewed.

What should I do if I receive the wrong product?

After reviewing the issue, we will provide the appropriate return, replacement, or refund instructions.

What should I do if tracking shows delivered but I cannot find my package?

Please check:

Around the delivery location
With household members or neighbors
With your apartment office or reception desk
The shipping address on your order
Directly with the shipping carrier

If the package is still missing, contact us with your order number and tracking information.

Are product colors exactly the same as shown online?

We make every effort to display product colors and details accurately.

However, colors may appear slightly different depending on your screen settings, lighting, and device display.

Decorative or handmade-style products may also have small differences in texture, finish, shape, or measurement.

Are payments secure?

Payments are processed through Shopify or authorized payment providers.

Nixely does not directly store your complete payment card number or security code.

How can I contact Nixely?

Business Name: Nixely
Email: support@nixely.com
Phone: +1 (803) 769-8948
Business Address: 128 N Shorecrest Rd, Columbia, SC 29209, United States
Support Hours: Monday–Friday, 9:00 AM–5:00 PM EST