Contact Us

Need help with a product, order, delivery, return, or refund? Our support team is ready to assist you.

Please contact us using the information below. To help us respond faster, include your full name, order number, and a clear description of your question or issue.

Customer Support

Business Name: Nixely
Email: support@nixely.com
Phone: +1 (803) 769-8948

Business Address

128 N Shorecrest Rd
Columbia, SC 29209
United States

Support Hours

Monday–Friday
9:00 AM–5:00 PM EST

Messages received outside business hours will be reviewed on the next business day.

Order Support

For questions about an existing order, please include:

• Your full name

• Order number

• Email address used at checkout

• A brief description of the issue

• Photos, when the issue involves a damaged or incorrect product

Returns and Refunds

To request a return, email support@nixely.com before mailing the product.

Approved returns must be sent by mail using the instructions provided by our support team. Returns sent without approval may not be accepted.

Response Time

We aim to respond to customer inquiries within 1–2 business days.