Last Updated: July 19, 2026

Welcome to Nixely. We appreciate your business and are committed to processing and delivering your orders as efficiently and securely as possible. This Shipping Policy explains our shipping destinations, shipping costs, processing times, estimated delivery times, tracking information, address requirements, order changes, cancellations, delivery delays, and procedures for lost or damaged packages.

By placing an order on our website, you agree to the terms outlined in this Shipping Policy.

SHIPPING DESTINATIONS

We currently ship to valid residential and commercial addresses within the United States only.

At this time, Nixely does not offer international shipping. We are also unable to deliver to P.O. Boxes, APO/FPO addresses, freight forwarders, or military addresses, as some home décor items require special handling due to their size or fragile nature.

Customers are responsible for providing a complete and accurate shipping address during checkout. We reserve the right to cancel or refuse any order containing an invalid, incomplete, or undeliverable address.

SHIPPING COST

We are pleased to offer Free Standard Shipping on all orders shipped within the United States. No minimum purchase is required to qualify for free shipping.

All prices displayed on our website are listed in United States Dollars (USD). Any applicable taxes will be calculated and displayed during checkout before payment is completed.

Free Standard Shipping applies only to the original eligible shipment. Additional shipping charges may apply if a package must be reshipped due to an incorrect or incomplete shipping address provided by the customer, refusal of delivery, repeated failed delivery attempts, or any other circumstance beyond our responsibility.

ORDER PROCESSING & HANDLING TIME

Orders are typically processed within 1–3 business days after payment has been successfully received and verified.

Business Days: Monday through Saturday

Order Cut-Off Time: 5:00 PM EST

Orders placed before the daily cut-off time usually begin processing the same business day. Orders placed after the cut-off time will begin processing on the next business day.

Processing times may be extended due to:

• Federal or carrier holidays
• High seasonal order volume
• Severe weather conditions
• Payment verification or fraud prevention review
• Inventory verification
• Other circumstances beyond our reasonable control

Receiving an order confirmation email means we have successfully received your order. It does not indicate that your order has shipped.

ESTIMATED DELIVERY TIME

Once your order has been processed and shipped, the estimated carrier transit time is 6–9 business days.

Handling Time: 1–3 Business Days

Carrier Transit Time: 6–9 Business Days

Estimated Total Delivery Time: 7–12 Business Days

Delivery estimates begin after your order has been processed successfully. Actual delivery times may vary depending on carrier operations, weather, holidays, remote locations, or other unforeseen circumstances.

SHIPPING CARRIER

We ship orders through trusted shipping carriers such as USPS, UPS, FedEx, and other reliable delivery partners. The carrier selected for your shipment depends on the destination, package size, and service availability. Carrier selection is made at our discretion to provide the safest and most efficient delivery service.

ORDER CONFIRMATION

After placing your order successfully, you will receive an order confirmation email containing:

• Order Number
• Customer Name
• Billing Address
• Shipping Address
• Ordered Products
• Product Variations
• Order Total
• Payment Summary

Please review your order carefully. If any information is incorrect, contact us immediately at support@nixely.com.

SHIPPING CONFIRMATION & TRACKING

Once your order ships, you will receive a shipping confirmation email containing your tracking number.

Tracking information generally becomes available within 24–48 hours after shipment.

If you cannot find the email, please check your Spam, Junk, or Promotions folder.

If your tracking information has not updated after 48 hours, please contact us at support@nixely.com.

SHIPPING ADDRESS ACCURACY

Customers are responsible for ensuring that all shipping information is accurate before placing an order.

Please verify:

• Full Name
• Street Address
• Apartment or Unit Number (if applicable)
• City
• State
• ZIP Code
• Phone Number

Nixely is not responsible for delivery issues resulting from incorrect or incomplete shipping information provided by the customer.

ADDRESS CHANGES

If you need to change your shipping address, please contact us immediately.

We will make every reasonable effort to update the address before the order has been processed or shipped.

Once an order has entered fulfillment or has been shipped, address changes cannot be guaranteed.

Additional shipping charges may apply if reshipment becomes necessary.

ORDER CHANGES

Order modifications may be requested within 24 hours of placing your order.

Although we will make every reasonable effort to accommodate your request, changes cannot be guaranteed once an order has entered processing or shipment.

ORDER CANCELLATION

Orders may be cancelled within 24 hours of purchase.

To request cancellation, contact support@nixely.com with your order number as soon as possible.

If the order has already shipped, cancellation will no longer be possible. You may instead request a return in accordance with our Return & Refund Policy.

DELIVERY DELAYS

While we work hard to deliver orders within the estimated timeframe, delays may occasionally occur due to:

• Severe weather
• Natural disasters
• Federal holidays
• High seasonal demand
• Carrier service interruptions
• Transportation disruptions
• Security inspections
• Incorrect shipping information
• Other events beyond our control

Estimated delivery dates are not guaranteed.

TRACKING SHOWS DELIVERED BUT PACKAGE IS MISSING

If your tracking indicates "Delivered" but you cannot locate your package, please:

• Verify the shipping address.
• Check around your property.
• Ask neighbors or family members.
• Check with your apartment office or reception desk.
• Wait until the end of the delivery day.
• Contact the shipping carrier.

If your package still cannot be located, contact support@nixely.com with your order number and tracking number so we can assist with a carrier investigation.

DAMAGED ITEMS

Please inspect your package immediately upon delivery.

If your item arrives damaged, notify us within 48 hours by emailing support@nixely.com.

Please include:

• Order Number
• Photos of the damaged item
• Photos of the shipping box
• Photos of the shipping label

Please keep the original packaging until the investigation has been completed.

Once the damage has been verified, we will arrange an appropriate replacement or refund.

LOST PACKAGES

If your shipment has stopped moving or appears to be lost, please contact us and provide:

• Full Name
• Order Number
• Shipping Address
• Tracking Number
• Description of the issue

We will work directly with the shipping carrier to investigate the shipment.

Lost package investigations generally require 5–10 business days, depending on the carrier.

If the carrier confirms the shipment has been lost in transit, we will offer either:

• A replacement shipment (subject to product availability), or
• A full refund.

CONTACT INFORMATION

If you have any questions regarding this Shipping Policy or your order, please contact us.

Business Name: Nixely

Email: support@nixely.com

Phone: +1 (803) 769-8948

Business Address: 128 N Shorecrest Rd, Columbia, SC 29209, United States

Support Hours: Monday–Friday, 9:00 AM – 5:00 PM EST

Typical Response Time: Within 1–2 Business Days